Return & Refund Policy

Return Policy Overview

At Rochcare Pharmacy, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, and we have established a fair and transparent return policy.

Eligible Items for Return

• Unopened medications in original packaging
• Medical devices with intact seals
• Health and wellness products (unopened)
• Beauty and personal care items (unopened)
• Medical equipment and supplies (unused)

Non-Returnable Items

• Opened or used medications
• Prescription medications (unless defective)
• Refrigerated products
• Personal hygiene products (opened)
• Products without original packaging
• Sale or clearance items (unless defective)

Return Timeframe

Returns must be initiated within 7 days of delivery. Products must be in their original condition with all packaging, labels, and documentation intact.

How to Initiate a Return

1. Contact our customer service team via phone or email
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely with all original materials
5. Ship the item to our designated return address

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Methods

• Original Payment Method: Refunds will be credited to the original payment method used
• Store Credit: Available as an alternative for faster processing
• Bank Transfer: Available upon request with valid account details

Refund Timeline

• Inspection: 1-2 business days after receipt
• Approval: 1 business day
• Processing: 3-5 business days
• Bank reflection: 3-7 business days (varies by bank)

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.

Required Documentation

• Clear photos of the damaged/defective product
• Photos of the packaging
• Order number and delivery receipt
• Description of the issue

Wrong Item Delivered

If you receive an incorrect item, we sincerely apologize. Please contact us within 48 hours of delivery, and we will:

• Arrange immediate pickup of the wrong item
• Ship the correct item at no extra charge
• Provide a full refund if the correct item is unavailable
• Offer compensation for the inconvenience

Shipping Costs

Return Shipping

• Defective/Damaged Items: We cover all return shipping costs
• Wrong Item: We cover all return shipping costs
• Change of Mind: Customer is responsible for return shipping

Replacement Shipping

All replacement items are shipped free of charge, regardless of the reason for return.

Prescription Medications

Due to regulatory requirements, prescription medications can only be returned if:

• The product is defective or damaged
• The wrong medication was dispensed
• The product is expired upon delivery

All prescription returns require pharmacist approval and must comply with pharmaceutical regulations.

Exchanges

We offer exchanges for:

• Different sizes (medical devices, compression garments, etc.)
• Alternative products of equal or lesser value
• Different brands (subject to availability)

Exchange requests must be made within 7 days of delivery. The original item must be unused and in original packaging.